Grievance Redressal

STEP 1: Lodge Complaint with Branch Desk / Manager

Customer → Branch Desk / Manager

Mode :- Visit Branch / Phone / Email / Written Application / Website / Branch contact number

Botad Contact :- 02849-252257

Email :- sbmcbl@sbmbl.bank.in

Turnaround Time (TAT) :- Within 10 working days

If Resolved → CLOSED

If Not Resolved / Not Satisfied → Go to Step 2

STEP 2: Escalation to Nodal Officer (Head Office)

Customer → Principal Nodal Officer / Grievance Redressal Officer

Shri J M CHAUHAN (C.E.O.)

Contact No :- 9904742200

Email :- ceo@sbmbl.bank.in

Mode :-  / Letter / Website Complaint Portal /

TAT :- Within 5 working days

If Resolved → CLOSED

If Not Resolved / Not Satisfied → Go to Step 3

STEP 3: RBI’s Integrated Ombudsman Scheme (IORBIS)

Customer → RBI Ombudsman

Portal :- https://cms.rbi.org.in

Email :- CRPC@rbi.org.in

Toll-free :- 14448

 

Ombudsman Decision → FINAL